NORA Answers
NORA answers calls and speaks naturally with the patient.
Meet NORA
Your AI-Powered Phone Receptionist
From Incoming Call to Booked Appointment.
NORA answers calls, understands what the caller needs, collects the required information, and schedules appointments directly into your practice management system.
Incoming callNORA
“I need a cleaning next week. Your Sugar Land office works better for me.”
Happy to help. Which day and time work best for you?
AppointmentBooked
Cleaning · Sugar Land office
Scheduled in the practice management system
The Problem
Your Front Desk Cannot Answer Every Call
When calls go unanswered, patients may contact another provider. Every missed call can mean a lost appointment, a lost lead, and wasted marketing spend.
Missed Appointments & Lost Revenue
When calls go unanswered, patients often contact another provider. Missed calls can become missed appointments and lost opportunities.
Front-Desk Bottleneck
Staff spend valuable time answering repetitive questions, collecting information, checking schedules, and booking appointments.
Incomplete Patient Information
Missing insurance, intake, or other required information creates additional calls, delays, and manual follow-up.
Poor Patient Experience & Lost Trust
Missed calls and slow follow-up can frustrate patients and weaken their experience with the practice.
The real cost of a missed call is the appointment that never gets scheduled.
How NORA Works
From Call to Calendar
NORA moves each caller from incoming call to scheduled appointment and keeps your team informed.
- Incoming Call
- Understand Need
- Find Availability
- Book Appointment
- Update Practice
NORA Understands
NORA determines why the patient is calling and gathers the information required for the appointment.
Finds the Right Appointment
NORA asks about preferred dates, times, providers, and locations.
NORA Books the Appointment
NORA schedules the appointment in the appropriate practice management system calendar.
Your Team Stays Informed
The practice stays informed while NORA moves the caller from inquiry to scheduled appointment.
Core Capabilities
More Than an Answering Service
NORA answers, schedules, and connects with your PMS, so callers don’t wait for a staff callback.
Answers Every Call
Speaks naturally with callers and identifies why they are calling.
Schedules Appointments
Finds suitable dates, times, providers, and locations, then books the appointment.
Connects With Your PMS
Works with supported practice management systems such as Dentrix, Open Dental, and other supported platforms.
Secure Insurance Intake
Allows patients to securely provide insurance card information without reading sensitive insurance details over the phone.
Multi-Location Scheduling
Supports organizations with multiple offices, providers, calendars, and scheduling requirements.
Busy-Hour & After-Hours Support
Handles busy-hour overflow and after-hours calls when staff are busy or the front desk is unavailable.
Secure Insurance Intake
Insurance Information Without Sharing It Over the Call
NORA does not ask patients to read sensitive insurance information over the phone.
- Step 01
NORA Sends a Secure Link
The patient receives a secure, HIPAA-compliant link during the conversation.
- Step 02
Patient Uploads Their Insurance Card
The patient uploads photos of the front and back of their insurance card.
- Step 03
Information Goes to the PMS
The captured information is added to the appropriate patient record in the practice management system.
- Step 04
NORA Can Wait or Follow Up
NORA can remain on the call while the patient completes the process or follow up later if needed.
Sensitive information stays out of the voice conversation.
Why NORA: More Than an Answering Service
Answering services take messages. NORA understands the request and can book the appointment.
Traditional Answering Service
- Takes a message
- Records contact details
- Tells staff to call back
- Separate from practice systems
- May require sensitive information to be communicated verbally
- Typically follows individual office workflows
NORA
- Understands the request
- Conducts structured intake
- Can schedule the appointment
- Connects with the PMS
- Uses secure insurance intake
- Supports multi-location scheduling
NORA moves the conversation forward.
Multi-Location
One NORA. Multiple Locations.
NORA can support organizations operating across multiple offices without requiring each location to maintain a separate call-handling workflow.
Understands Location Preference
NORA determines which office is most convenient or which location the caller requests.
Finds the Appropriate Schedule
NORA works with the relevant location, provider, and appointment calendar.
Books Into the Correct PMS Schedule
The appointment is placed into the appropriate schedule for that location.
Example call
“I need a cleaning next week. Your Sugar Land office works better for me.”
NORA can continue from there rather than transferring the caller to another office.
LocationMatched
Sugar Land office
Booked into that location’s PMS schedule
Who NORA Is For
Built for Appointment-Driven Practices
For practices where every incoming call can become a scheduled appointment.
Dental Practices
General dentists, orthodontists, oral surgeons, pediatric dentistry, and other dental specialties.
Healthcare & Specialty Providers
Med spas, chiropractors, physical therapy practices, urgent care, and other appointment-driven providers.
Multi-Location Groups
Organizations with multiple offices, providers, calendars, and scheduling requirements.
Coming Soon
Coming Soon: Insurance Vetting
From Insurance Card to Coverage Information
NORA’s insurance-vetting capability is currently under development. The planned workflow will use insurance verification APIs to help practices determine eligibility and coverage information.
Not yet available · Planned capabilityCoverage informationPlanned
- Whether the patient’s insurance is active
- What benefits or services may be covered
- What facilities, providers, or services are available under the patient’s plan
- Relevant eligibility information available through the insurance verification provider
Answer More Calls
Give patients an immediate response during busy periods and after hours.
Schedule More Appointments
Move callers from inquiry to scheduled appointment without waiting for a staff callback.
Reduce Front-Desk Work
Automate repetitive intake, scheduling, and follow-up activities.